Informations Constructeurs
FAQ: Customer Service and Support
How will customer maintenance be affected?Customers will continue to be supported by the same trained and experienced experts that support Avaya and NES solutions today. Customers should continue to use service/support numbers that they used prior to Day 1. During integration, Avaya will work to minimize disruptions and work to ensure continuity for Avaya and NES customers. Avaya will honor the product life cycle support policy set forth in contracts for all customers acquired in the transaction. How will this acquisition impact existing Avaya projects, deployments or services engagements?Avaya will conduct business as usual with no material impacts to existing projects, deployments, or service engagements. What number can I call for support?Customers and partners will continue to call the same contact numbers they use today, whether they are Avaya or NES customers. Phone systems have been updated and processes are in place to transfer customers to the right resource. How do I access technical documentation?Use existing avaya.com and nortel.com sites to access technical documentation. No changes have been made to technical documentation. Existing documentation will be used for both Avaya and NES until further notice. You might see branding changes in NES documentation. |
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