Key Customer Messages
The following talking points have been approved by Avaya for communication to customers.
- Welcome to a new world of business communications! Avaya's purchase of Nortel Enterprise Solutions (NES) and Nortel Government Solutions (NGS) was completed as of 18-December-2009.
- Avaya will seize this opportunity to shape the future of enterprise business communications by redefining how people share information and collaborate with their teams.
- The combined strengths of the two companies will provide you with impressive advantages:
- Increased global scale
- An expanded channel ecosystem
- An enhanced world-class portfolio of products and award-winning services
- The addition of Nortel Government Solutions will further enhance Avaya's presence in the federal/government marketplace.
- The addition of NES and NGS will accelerate innovation and infuse Avaya with new talent.
- Avaya will be delivering market-leading solutions that help customers enhance collaboration, optimize business processes, and improve productivity, giving them a competitive edge in today's marketplace.
- These solutions will simplify, consolidate, and eliminate excessive costs in delivering effective communications within business.
- The new Avaya supports over 100 million voice lines and enjoys 33% IP telephony market share. Building on the combined customer base with new best-in-class solutions will propel Avaya into a worldwide leadership position.
- The new Avaya holds leadership positions in key industry segments:
- In the Leader position of the Gartner Magic Quadrant for Unified Communications, Enterprise Communications and Contact Center Infrastructure, Interactive Voice Response, and Enterprise Voice Portals.
- #1 globally in communication solutions for small and mid-enterprise measured by more lines
shipped for companies with less than 100 users.
- #1 globally in:
- Enterprise Telephony and Unified Communications by revenue Share(1)
- Audio Conferencing with 28% market share(2)
- Enterprise Messaging with 39% market share(3)
- Contact Center / ACD revenue share(4)
(1) Dell'Oro Group; (2) Frost & Sullivan; (3) T3i Group; (4) Gartner, Inc
- Avaya's vision for the future of business communications leverages open, standards-based SIP and Session technologies to enable virtualization and the ability to deliver context-based user collaboration applications and customer service applications to customers. Customers can embark on the path to fulfill this vision through the Avaya Aura™ architecture, which will provide:
- Reduced costs
- Simplified operations
- Multi-vendor integration
- A broader portfolio and 5,200 patents or patents pending will boost Avaya's funding for research and development, which fuels new and creative solutions for customers.
- Together with our partners, Avaya will build on award-winning service capabilities to further enhance the value proposition for customers.
- Customers can count on continued support. Avaya will continue to:
- Sell NES products for the next 12 to 18 months
- Support existing maintenance contracts through their expiration
- Support a product for a standard three to five year period post end of product sale
- Provide original manufacturer-trained consultants and support/management engineers to support respective portfolios
- With a combined vertical and professional services expertise, Avaya can provide you with the critical expertise you'll need to evaluate and adopt new technologies.
- Support and Operations (managed) services from the combined organization will provide investment protection, risk mitigation, and optimal performance of communications systems.
- Avaya will communicate its product roadmap on 19 January 2010. Customers can expect to see a visionary enterprise roadmap, one that is focused around an open and flexible architecture that allows existing investments to be embraced and extended (not ripped and replaced).
- Visit the Avaya Nortel Information Center for the latest acquisition related information.
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